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User Device Tracker (UDT)

Forum UDT not showing MAC address and connected device on ports

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UDT not showing MAC address and connected device on ports

jeffreyc over 5 years ago

It seems that after changing switch devices from SNMPV2 to SNMPv3 UDT no longer show port information. NPM info all looks good interface , hardware monitoring etc.... all good

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donrobert5 over 5 years ago +2

I had this issue before. Kindly check on the link below. It is more how you configured your Snmpv3 on the device. https://support.solarwinds.com/Success_Center/User_Device_Tracker_(UDT)/Knowledgebase_Articles…

0 maryan.dmytriv over 5 years ago

Have you tried to get info from your device using UDT Compatibility Checker? Does it provide any L2/L3 data?
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0 dpatzold1979 over 5 years ago

I believe i have the same problem with snmpv3 on a device.
any resolution?
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0 donrobert5 over 5 years ago

I had this issue before. Kindly check on the link below. It is more how you configured your Snmpv3 on the device.
https://support.solarwinds.com/Success_Center/User_Device_Tracker_(UDT)/Knowledgebase_Articles/Layer_2_Layer_3_data_not_visible_when_using_SNMPv3
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