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Log in not working; reset password

marunderwood over 11 years ago

Is anyone else having trouble logging in? I'm a newbie and I have to reset my password every day. Throughout the day (if I time out), I can log in OK. In the beginning I tried different passwords (with a symbol, without, etc). Now I just reset it to the same password. Thankfully I don't have to change it every day.

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marunderwood over 11 years ago in reply to danielleh +1

Here's some more information. I noticed the URL to login is different depending on how I get to the page. I can login OK when I use: http://thwack.solarwinds.com/login.jspa But, when I try to log in…

0 danielleh over 11 years ago

I've heard of users running into this before. Have you tried logging in via a different browser? Also, I would suggest clearing your cache and cookies. Let me know if either of these help.
Danielle
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0 marunderwood over 11 years ago in reply to danielleh

That worked! I unchecked the 'preserve favorites website data' under the IE Tools\Internet Options\ Browsing History <Delete...> button to delete all of the internet files. Thanks!!
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0 danielleh over 11 years ago in reply to marunderwood

Excellent.
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0 marunderwood over 11 years ago in reply to danielleh

Hmmm... It didn't work again this morning. I'm using IE v 8.0. I already reset my password for today, so I'll see how it goes tomorrow. I don't see any other options in IE to clear the cookies at the end of each day.
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0 danielleh over 11 years ago in reply to marunderwood

Have you tried logging in via a different browser? I just want to make sure the issue is isolated to your IE instance.
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0 marunderwood over 11 years ago in reply to danielleh

Sorry. We only have IE available and I don't have rights to install other software. When I followed your email link this morning, I was able to log right in. I'll see how it works tomorrow.
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0 danielleh over 11 years ago

Okay, please keep us updated.
Thanks
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0 marunderwood over 11 years ago in reply to danielleh

Here's some more information. I noticed the URL to login is different depending on how I get to the page. I can login OK when I use: http://thwack.solarwinds.com/login.jspa But, when I try to log in after spawning another IE tab while in our SolarWinds app, it takes me to https://servername/Orion/External.aspx?Title=thwack&URL=http://thwack.com/orion/default.aspx This one does not work.
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0 danielleh over 11 years ago

Interesting. This sounds like a product issue. We will look into this and keep you updated.
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0 MTorok over 11 years ago in reply to marunderwood

Ah, that is super helpful info marunderwood. It looks like the product is malforming the URL. I will see what we can do.
Thank you!
Michael
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