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Command Central

THWACK Community Discussions Encountered error while testing Action Rule 'xxxxxxxxxxxxxxxxx' against Ticket xxxx:

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Encountered error while testing Action Rule 'xxxxxxxxxxxxxxxxx' against Ticket xxxx:

b3bt459 over 5 years ago

I am getting the above message many times a day. Sometimes I get a ticket number other times is reports "null". A deeper dive into the error reads: No com.macsdesign.whd.TechGroup found with globalID: <TechGroup: [id: '12'] > . I only have 7 Tech Groups. I see this error being reported from 4 years ago, but found no resolution.

0 mitrevski over 5 years ago

We are seeing this, as well. Did you find a resolution? Thank you!
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0 b3bt459 over 5 years ago in reply to mitrevski

I have not found a solution
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0 bkenney over 5 years ago

Seeing this same issue after making a few changes to Tech Groups and Request Types.
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0 bkenney over 5 years ago

Update: I was able to resolve this issue by opening each and every action rule and clicking Save. After doing this all the errors and messages stopped occurring. It's a pain to have to do this but at least it eliminates the errors.
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0 bkenney over 5 years ago in reply to mitrevski

Did you try the solution I posted below? Open each action rule you have and click Save.
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