What problem were you trying to solve when you purchased?
We were in need of customized monitoring of specific nodes in order to alert REs and client of outages. Additionally, we were replacing a Cacti environment owned by the engineers so that the steak holders could monitor the daily operations.
Did you consider options other than SolarWinds? Who?
Solarwinds was our only thought to accomplish all the custom alerting and node configuration.
How are you using the product and what benefits have you seen?
This implementation is used for daily operations. We use the custom alerts to notify when a node is down and have integrated these alerts into our PSA. Additionally, we have provided the client custom views to view the regions and geographical map of the nodes to get a birds-eye view of the entire state.
All in all this is a fantastic product that has enabled us as a small organization to monitor the locations and devices spread throughout a state governing body. Would definitely recommend this to any monitoring system due to the granularity of alerts and welcoming user interfaces.
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