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walkerish
Level 8

Installing software on additional polling engine

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Hello Guys,

We are bringing up a new Orion server and polling engine. When installing the software on the APE I am getting an error

"Communication process failed for the primary Orion server

Orion.Environment.GetOrionServerCertificate failed, check fault information. Access to Orion.Environment.GetOrionServerCertificate verb denied."

Has anyone encountered this?
Thanks!

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2 Replies
tony.johnson Product Manager
Product Manager

Re: Installing software on additional polling engine

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Hi Chad

What file are you using to install the Additional polling engine? Is it the same file used to install the Orion modules? It may be worth taking a look over this guide here

Install an additional polling engine, additional Web server, or high availability server

walkerish
Level 8

Re: Installing software on additional polling engine

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Ends up we missed step 8 on the following guide. This solved our issue.

Thanks!

Migrate SolarWinds Orion products to a new server with a new IP or hostname