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Show the Requester name in the header of the Incident

Show the Requester name in the header of the Incident

0 Kudos

When you click on the Title of the incident the State, Assigned to, Priority, Category and Subcategory show but not the Requestor.

When in the comments I have to scroll to find the requestor name if I want to personalize the comment and forget the name of the Requestor. There is a feature request under the help.samanage.com for this but not sure which one is looked at by the SolarWinds Service Desk programmers.

1 Comment
Level 9

I guess the header is called the Sticky Tool Bar.  Would be great to have the Requester Name on the top.  Watching a SolarWinds video conference today and noticed this even during the VC.  Hard to personalize comments if you have to scroll all the time.