Showing results for 
Search instead for 
Did you mean: 
Create Post

Copy Resolution Description Option

Copy Resolution Description Option

0 Kudos

There are many times when a ticket is opened and just closed right away (a Thank You, or quick question) but the resolution is still the same for the initial incident.  It would be nice to have the previous resolution description display in the screen when clicking on resolve again that could be changed if needed or just left as is.  Another option might be a check box that says to copy the previous resolution.

Currently the resolution description is removed when the ticket is reopened and you have to type in a new description or look in the audit what was there before.

Tags (2)