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Ability to reactivate a service request task.

Ability to reactivate a service request task.

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Since the task completion is a simple checkbox in some views, I've had my agents accidentally mark a task complete when it really isn't.  In this case, this closed the entire service request when it wasn't done.  This resulted in angry user questions, understandably.

I know that completing a task can kick off the next part of the process, and this presents a logic problem, but it would be really good for an admin to be able to reset a service request to a specific point in the process if a task was closed by accident.