Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4, and how they tie into utilizing the SolarWinds Service Desk platform.
On this episode, support managers Matt Cox and Brody Taylor join Head Geek™ Patrick Hubbard to discuss how to extend your help desk to empower users to solve problems, process requests, and reduce interruptions. They’ll show you how to add asset management, process automation, and a service catalog to your operation—and accelerate incident resolution. You’ll also learn how artificial intelligence is being used to analyze behavior, anticipate users’ needs, and help them find what they need, when they need it—on their own.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community.
More than 150,000 members are here to solve problems, share technology and best practices, and directly
contribute to our product development process.