SolarWinds Lab Archive

cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post

SolarWinds Lab Archive

Level 9

May 13, 2020

Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4, and how they tie into utilizing the SolarWinds Service Desk platform.

Read more...

Read more
2 1 507

July 17, 2019

On this episode, support managers Matt Cox and Brody Taylor join Head Geek Patrick Hubbard to discuss how to extend your help desk to empower users to solve problems, process requests, and reduce interruptions. They’ll show you how to add asset management, process automation, and a service catalog to your operation—and accelerate incident resolution. You’ll also learn how artificial intelligence is being used to analyze behavior, anticipate users’ needs, and help them find what they need, when they need it—on their own.

Read more...

Read more
0 0 87