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Level 7

PB to make the back config on solarwins

Hello everybody

i explain you my pb, i have a pb to download a HP 2520G switch configuration,i have a timeout

i have a other device with the same model, same version and for this device no problem ti make the backup.

have you ever been this situation ?

when i check en session trace; i have this :

Process Line = <>

[22/10/2018 15:49:08] Process Line = < ⇽>

[22/10/2018 15:49:08] Fuzzy match detector start detecting prompt. String1=  String2=oce-r0sybt-sw#

[22/10/2018 15:49:08] Pushing back: < ⇽>

[22/10/2018 15:49:08] mPrompt is : <DEVICEName# >

[22/10/2018 15:49:08] TimerTick: mstrData=<⇽ > State=3 - Connected to server - idle

[22/10/2018 15:49:08] Pending Disconnect = False

[22/10/2018 15:49:08] Fuzzy match detector start detecting prompt. String1=  String2=device name#

[22/10/2018 15:49:08] TimerTick: Just tick-tockin away. ..

[22/10/2018 15:49:10] TimerTick: mstrData=<⇽ > State=3 - Connected to server - idle

[22/10/2018 15:49:10] Pending Disconnect = False

[22/10/2018 15:49:10] Fuzzy match detector start detecting prompt. String1=  String2=device name#

[22/10/2018 15:49:10] TimerTick: Just tick-tockin away. ..

[22/10/2018 15:49:12] TimerTick: mstrData=< ⇽> State=3 - Connected to server - idle

[22/10/2018 15:49:12] Pending Disconnect = False

[22/10/2018 15:49:12] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[22/10/2018 15:49:12] Fuzzy match detector start detecting prompt. String1=  String2=device name #

[22/10/2018 15:49:12] TimerTick: Just tick-tockin away. ..

Thanx by advance for your anwser

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Level 11

I believe it is when NCM cannot determine where the end of the config is. I am having the same issue.

In some areas I have gotten it to work by sending the pre-command to disconnect if no data returned for 3 seconds, and the last value returned was !

<Command Name="PreCommand" Value="Exit" Delay="3" RegEx="!"/>