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Level 10

Web Client Pro broken with with latest Java (Version 8 Update 211)

Serv-U Web Client Pro does not load with the latest Java Runtime installed. Serv-U Version 15.1.6.84 (on Server 2012 R2). Java Version 8 Update 211

Tested on Windows 7 and Windows 10 and both have the issue in two locations.

bshopp​ Do you know when Solarwinds will fix this? Users cant upload using Web Client Pro.

Unsure if FTP Voyager JV is affected as this stage - maybe you could confirm?

Thanks!

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11 Replies
Level 10

Hi @ivodlouhy and @bshopp - is this entirely resolved in v15.2.1 now? I note the following in the release notes..

"Web Client Pro and FTP Voyager java client load correctly."

But i wanted to check if there are any exceptions or issues still to be resolved with it?

Thanks!

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Product Manager
Product Manager

We have identified workaround, if you disable option "Keep temporary files on my computer" in Java Control Panel / General / Temporary Internet Files / Settings then FTP Voyager JV and Web Client Pro should work correctly again.

We continue on investigation how to avoid this post Java Version 8 Update 211 issue fully without workaround needed.

HI ivodlouhy, Its been more than a year, web-client pro is still using Java. Do we have any ETA when this webclient pro java dependency is going to end- so that we can at least tell to the end users.

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Is there an update on this. Nearly 5 months later and we also are awaiting a permanent fix.

Thank you!

Been losing the will trying to get this working for a user recently.

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Thanks, yes that temporary workaround seems to work. Please could you post here when fixed? I'm not sure some end users will have the ability to change those settings due to policies etc.

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Yes I will update it here once we know how/when it will be fixes.

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Any update on this ivodlouhy​? It basically means no one has been able to do multiple file uploads in the Web Client since April if they dont have admin rights to change their Java settings. Thanks.

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I would like to know if you have any fixes for this Java issue, other than the workaround provided?  Thank you.

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Level 10

This also appears to still be broken in the Serv-U release from 25 April 2019 - 15.1.7.162

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We are actively researching this now to see what change broke it and how we address.  So don't have an answer yet.

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