Hello,
I am new to the Serv-U product and I couldn't locate any troubleshooting resources.
Currently I have two REHL 6 servers running v15.3, one production on development. One of the users in development informed me that they could no longer transfer files via sFTP. After poking around I didn't see an active port listening for either sFTP or web traffic. The Serv-U-Gateway service is active and I can't locate any system errors which would indicate a problem when starting the service.
From what I've seen from the OS Command line both servers are configured similarly, but the development server isn't Lessening for sFTP or web traffic. I found the install and setup guide, but I haven't found any documentation on what to check when the service isn't working correctly.
Please let me know where to look next, ether troubleshooting or documentation.