Change Categories and Subcategories Automatic Round-Robin Ticket Assignment Redesign Main Menu in Labs
1. Change Categories and Subcategories
Managing your change templates and records has never been easier than with the newly introduced change categories and subcategories. In this release we added a new tab to the Setup>Service Desk>Categories section, where you can update the default list of suggested categories to fit your needs:
With a lot of us working remotely and supporting more complex business environments that pose new challenges, the need to utilize self-service support to balance workload and restore normal service as quickly as possible - is more critical than ever. This is why we have been investing significantly in the portal’s infrastructure lately, so we can support more advanced layout and content customization capabilities and further optimize its user experience.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community.
More than 150,000 members are here to solve problems, share technology and best practices, and directly
contribute to our product development process.