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Tasks and Solutions Reports and Report's Landing Page

Level 11

SolarWinds Service Desk is excited to announce four new reports which are now available in Reports and that the Report’s Landing Page, Description, and New Naming Conventions (read more about this here) is now released out of Labs.

The four reports are:

  1. Tasks Throughput - This report allows you to view how many Tasks (grouped by your field of interest) were created, completed, or remained open in a chosen time frame. This information can be used to answer questions such as: 

  • What does my agent’s performance and output look like from the Task workload perspective? 
  • How many Tasks per agent are still open? 
  • Should the load balancing be re-evaluated?

 
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  1. Tasks Volume Breakdown - This report allows you to slice and dice your Tasks in focus, using two fields of interest. This information can be used to answer questions such as: 

  • What is the Task’s status distribution, per each agent?
  • Which requester created the most Tasks and from what type?

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  1. Solutions Volume Breakdown - This report allows you to slice and dice your Solutions in focus, using two fields of interest. This information can be used to answer questions such as: 

  • How many Solutions have each agent created per Category? 
  • How many Solutions do I have in each Site, broken down based on Subcategory?

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  1. Solutions Over Time - This report allows you to view how many Solutions were viewed/attached/voted helpful, per chosen time frame, stacked by your field of interest.  This information can be used to answer questions such as: 

  • What are my most popular/helpful Solution categories per week?  
  • What is the trend of my Solution's views and how it is broken per the different sites?
  • Which department provides the most positive reactions each month?

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As we continue to improve SolarWinds Service Desk, we appreciate your feedback. Let us know what you think about these new reports and our new landing page by adding a comment below.