As part of our ongoing investment in the agent’s user experience and productivity, we keep looking for ways to provide you with more access and visibility to the information you need most - at any given time. Today, we are glad to announce the following enhancements to the Incident Page.
We have enhanced the Incident Page popups for resolving an incident and updating a category/subcategory. From now on, these popups will float on top of the page, enabling you to drag them around while looking for relevant information, editing or copying texts:
Figure 1: Floating popup - resolving an incident
Figure 2: Floating popup - editing categories
Compact/Full incident description display modes
Sometimes, description fields may include a lot of information entered by requesters or fellow agents. By default, you see the compact description display mode, with the “View More” option. If you would like to see the full description text when you open an incident, simply go to My Account/Settings, “Display Mode” section and select the “Full Display” option at the drop-down menu:
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