SolarWinds Service Desk now provides the ability to send on-demand email notifications within a service request workflow. This functionality allows you to easily notify requesters, approvers, the help desk/support team, and other stakeholders as a service workflow executes.
You can build more custom workflows that meet the needs of your organization, increase automation of business processes, and streamline your workflows.
For instance, you can notify your employees if a service request is denied due to financial or security considerations.
These workflow notifications can be sent either through an ad-hoc email or a generic email template.
Ad-hoc email notifications are sent once while generic email templates can be reused in the future.
Both of these email notification types can reference variables within them.
You can create a generic email template via Service Desk --> Email Customization --> Custom Email Templates.
Once a generic email template is created, it can easily be added to the Send Notification Workflow.
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