New: Process Tasks and Requests Quickly and Easily from the Tasks Menu
You can now process tasks and requests quickly and easily directly from the Tasks menu page. If you do not need to review or edit the task’s details - you can simply approve/ decline service requests and mark a task complete with a single click.
Marking tasks complete Click the “✓” button under the Actions column to mark a task complete.
Figure 1: Completing tasks
Approve/ Decline Requests Click the Approve or Decline button under the Actions column and add an optional comment if needed.
Figure 2: Approve/ decline a service request
Figure 3: Add comments
New Column Names
In addition, we have updated the Tasks menu page with new column names to facilitate navigation and enable additional future enhancements.
Old column name
New column name
Task Creator* (new)
As we continue to improve SolarWinds Service Desk, we appreciate your feedback. Let us know what you think about these enhancements!
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