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Approve/Decline Service Requests and Complete Tasks With A Single Click

Level 10

New: Process Tasks and Requests Quickly and Easily from the Tasks Menu

You can now process tasks and requests quickly and easily directly from the Tasks menu page. If you do not need to review or edit the task’s details - you can simply approve/ decline service requests and mark a task complete with a single click. 

Marking tasks complete
Click the “✓” button under the Actions column to mark a task complete.

 

Tasks1.pngFigure 1: Completing tasks

Approve/ Decline Requests
Click the Approve or Decline button under the Actions column and add an optional comment if needed. 

Tasks2.pngFigure 2: Approve/ decline a service request
 

Tasks3.png

 Figure 3: Add comments 

New Column Names

In addition, we have updated the Tasks menu page with new column names to facilitate navigation and enable additional future enhancements.

Old column name New column name
Site Source Site
Department Source Department
Requester Source Requester
Task Creator* (new) Task Creator
Source Source Object


As we continue to improve SolarWinds Service Desk, we appreciate your feedback. Let us know what you think about these enhancements!

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