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Solution Associations

Currently can only be associated with incidents but it would be good to attach solutions to relevant Problems / Known Errors, CIs or other records.

CI in particular would give a good overview of associated fixes / knowledge for that particular area.

  • Absolute agreement. The CMDB module in the SolarWinds Service Desk has so much potential to drive ITSM initiatives and allowing it to interact in simple ways like this with other modules is key to utilizing that potential. Associating Solutions with Configuration Items is strongly desired here.