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SolarWinds Service Desk (SWSD)

Feature Requests Automation - set up automation of tickets by a round robin type of effect so it goes through a list

Open for Voting

over 3 years ago

Automation - set up automation of tickets by a round robin type of effect so it goes through a list

Hi,

If you could do a way to set up automation of tickets by a round robin type of effect so it goes through a list and starts again after reaching the last agent? Maybe assigned to a Group and the round robin assignment to the members of the group

rustydurano123

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