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SolarWinds Service Desk (SWSD)

Feature Requests Add a column in the view for how submitted (email or through portal) RESOLVED

Open for Voting

over 3 years ago

Add a column in the view for how submitted (email or through portal) RESOLVED

Would be nice to have a field to know if they ticket came from an email or portal. Can figure out if needed in the audit area but sometimes it is nice to have a quick look. Might explain why details might be missing or just for communications with the user.

lholtorf

lholtorf over 3 years ago

Thank you for sharing calebdk ! I will go and find that field.
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calebdk over 3 years ago

You can already do this, the field title is "Incident Origin"
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