We currently are only able to scope SLAs based on Category, Subcategory, Priority, Site, Department, Requester, and Incidents vs. Service Requests. We do not have any scoping based on group membership or assignment. We can certainly submit this as a feature request. In the meantime, I would suggest using a combination of the scoping that we currently have to try to meet your needs.
Yeah, I am aware of the limitations and currently there are no combinations that would suffice, therefore I would like to submit this as a enhancement request.
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