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Level 10

Requesters cannot use the User service catalog field, or change requester?

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Good afternoon. We encountered a situation where we used a User field for a new phone request.  One of the clerks is a requester, and she cannot change the field values for Requester OR Employee Name field.  I verified with a test user that I have created named Ken Grossman.  He is also a Requester, and when he clicks these fields, he cannot change the values to anyone else.  I don't see any documentation that this is expected behavior, and others using the same browser see the ability to change it, so it doesn't seem like browser settings:

A requester's view of the Requester field:

cdow2011_0-1592594356153.png

 

A requester's view of the User picker field for Employee Name:

cdow2011_1-1592594384073.png

But for me, logged in to the same browser:

cdow2011_2-1592594541182.png

 

And viewing this simple User picker field as me in the same browser:

cdow2011_3-1592594581654.png

 

Finally, I will note that my service desk is set to allow people to submit stuff on behalf of others:

cdow2011_4-1592594658519.png

 

Is there something in Permissions I'm missing?  Thanks.

 

1 Solution
Level 8

I had this same issue awhile back. You just need add permission to read users to your roles.

calebdk_0-1593026150226.png

 

View solution in original post

3 Replies
Level 8

I had this same issue awhile back. You just need add permission to read users to your roles.

calebdk_0-1593026150226.png

 

View solution in original post

Dude, this was a lifesaver, thank you.  I just got off a call with the SWSD folks talking about our implementation hours, and they fixed it for us using the same solution.  Thanks again.

Hey not a problem, glad you got it figured out!

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