Is it possible to do recurring tickets / reminders / incidents in ServiceDesk? I've tried to find this, but am not having much luck.
Hi Tyler,
You can schedule your Service Catalog Items to fire off a workflow with Tasks, Approvals, Process integrations, etc to run on an interval. To do this you can navigate to the SolarWinds Service Desk > Service Desk > Service Catalog > Hover over the Actions tab > Click the Schedule Service Request calendar button.
This will allow you to fill in all details of the request and use the date/time picker to schedule these tasks/approval within the Service Catalog Request.
I hope this helped!
Kind regards,
Ramon Geertjens
Sales Engineer SolarWinds Service Desk
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