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SM: "Version 1.19 was requested, but only 1.0 is supported" Error

Hi,

SM is not collecting any data on NFS or CIFS shares on our NetApp 6280 (OnTap 8.1.2), and the error stated in the title of this post shows up in the Events when SM is trying to grab NFS or CIFS share data.  Any solution?

  • Hi enocs,

    Do you have an active ticket with support on this?

    In general, I've seen this when an API call fails. Usually, it's because you don't have a license activated for a particular feature on the NetApp Filer itself. For example, we may be querying for information owned by SnapMirror, but you don't have a SnapMirror license. Can you run a license check on your NetApp filer and post back the output? Your best bet is probably to open a ticket with Support though as troubleshooting this on Thwack may require a bit of back and forth.

  • This problem fixed itself after upgrading OnTap from 8.1.2 to 8.2.1P2.