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Generic Critical Trap for IBM 840 Flash

Can anyone tell me what the following trap error means?

Desc: Generic Critical Trap

Details: identifierType = 0

identifier = 16 moduleName = mod.sys.smis.Smis message = Both sercure/unsecure WBEMClient connection failed:  Unable to connect

Source: Tek Tools

We are currently unable to monitor our IBM 840 Flash systems.  A couple months ago we had limited monitoring capability, but it suddenly stopped.  I believe it's due to a change the SAN administrator made, but I can't confirm it.  I no longer get a response from the provider when I "diagnose problem".


I have verified the firewall ports are open on both the Windows server and the network firewall.

Currently running SRM 6.2.

Thank you,

Jan