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Security Event Manager (SEM)

Forum LEM and Vipre 5.0

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LEM and Vipre 5.0

martinf over 12 years ago

Hi All,

Do any of you have any experience in getting the Vipre 5.0 LEM tool working?

I have the tool installed on the SQL server that hosts the Vipre database and it refuses to start.

Any tips would be much appreciated.

Many thanks,

Martin.

0 phil3 over 12 years ago

Hi, Martin.
What's the exact name of the connector you're trying to configure? You can find this in the Manage > Nodes > gear icon > Tools view.
Thanks.
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0 martinf over 12 years ago in reply to phil3

Hi Phil,
Many thanks for the quick reply.
it's under the Anti-Virus Category and called VIPRE 5.0
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0 phil3 over 12 years ago in reply to martinf
I'm working on testing this on my end, but in the meantime, please double check that...
The database name and instance are correct in the connector, and
The DB user credentials are correct in the connector and the user has read (possibly execute) permissions.
Generally, when a DB connector doesn't start, it's because it can't connect to the database.
Let me know if that works. Otherwise, I'll keep you posted on my testing outcome.
Thanks.
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0 phil3 over 12 years ago in reply to phil3

Were you able to verify the settings I mentioned previously? I wasn't able to reproduce any issues on my end, so if you still can't get the connector started, you should probably open a Support ticket.
Sorry I couldn't be more help.
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0 martinf over 12 years ago in reply to phil3

Hi Phil, Appreciate the help.
Yes, I've verified everything several times and still no joy.
I'll get a support ticket opened.

Thanks again.
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0 danielleh over 12 years ago in reply to martinf

Hi Martin--
Upon opening a support ticket, would you please post back here with your ticket number and keep us updated with your progress?
Thank you!
DH
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0 martinf over 12 years ago in reply to danielleh

Many thanks,
Ticket number is #315192
I will post the resolution ASAP.
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0 martinf over 12 years ago in reply to martinf

Upgrading to the latest version 5.3.1 sorted the issue.

Thanks for everyone's input.
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