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Level 7

Agents unable to connect with LEM server

Hi,

I've installed LEM agent in few servers within my environment and a small number of them are in disconnected status in LEM. My verification from spoplog has shown below error:

(Thu Nov 27 11:04:08 SGT 2014) II:INFO [AgentMessageCentralImpl] {XML Communication Worker - 3:40} Initiating reconnect with the manager

(Thu Nov 27 11:04:08 SGT 2014) EE:ERR [AgentMessageCentralImpl] {SPOP:8} Did not receive reply for request with id 1 in given timeout.

(Thu Nov 27 11:04:08 SGT 2014) WW:WARNING [AgentMessageCentralImpl] {SPOP:8} Unable to establishConnection with the Manager. Reason java.io.IOException: Did not receive HelloReply.

(Thu Nov 27 11:04:08 SGT 2014) II:INFO [AgentMessageCentralImpl] {SPOP:8} Initiating reconnect with the manager

(Thu Nov 27 11:04:28 SGT 2014) EE:ERR [AgentMessageCentralImpl] {XML Communication Reconnector - 1:43} Did not receive reply for request with id 2 in given timeout.

(Thu Nov 27 11:04:28 SGT 2014) WW:WARNING [AgentMessageCentralImpl] {XML Communication Reconnector - 1:43} Unable to establishConnection with the Manager. Reason java.io.IOException: Did not receive HelloReply.

(Thu Nov 27 11:04:31 SGT 2014) EE:ERR [NioSelectorOnClient] {NioComNetworkParent:45} Connection status: Unable to complete nio  connection to address 10.133.82.221/37892  Connection timed out: no further information

(Thu Nov 27 11:04:31 SGT 2014) WW:WARNING [NioCenterOnClient] {NioComNetworkParent:45} Closing Nio Center: Nio Thread has stopped

I'm not sure what has caused this error. My research has not returned any convincing answer. Anyone has faced this issue before? Please help

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Level 15

Hello,

Can you try this KB?

SolarWinds Knowledge Base :: Troubleshooting LEM Agent Connections, 32 bit

Some notes:

  • Current version of the Agent on Windows is 6.0.1, NOT 5.3.1 as listed on the KB
  • On 64 bit Windows, the Agent will be in the SysWOW64 folder instead of System32.  All other steps remain the same.
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