This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

SAM 6.9.1 - Upgrading from My Orion Deployment

serena over 4 years ago

In the comments of What We're Working On For Server & Application Monitor (Updated July, 2019) you'll notice that I specified for those of you who are on SAM 6.9, you now have the ability to upgrade your whole upgrade from the web console.

I'd like to explore what this means for those of you who are looking to upgrade to SAM 6.9.1 or even Orion Platform 2019.2 Hotfix 1

In the screenshot below you can see I have my Orion deployment installed with Orion Platform 2019.2, SAM 6.9, and VMAN 8.5 with VMware Events.

Clicking on Settings -> My Orion Deployment -> Updates Available takes me to the following screen.

I see I have a new upgrade to SAM 6.9.1 available. Clicking "Check Readiness" will allow me to see whether I meet the conditions to upgrade.

Looks like my connection to all the servers in my deployment is good.

Clicking 'Next" will allow me to see if there are any Preflight checks that would prevent my upgrade from occurring.

It looks like I need to confirm that I have backed up my database and in addition need to check into some mismatched Microsoft updates across my servers.

Also, I'm missing some .NET 4.8 updates, but this upgrade will install it for me on those servers. I just need to remember to reboot those machines. For those of you who aren't ready to upgrade, at this point simply hit 'cancel' and plan for your next change window.

Personally I'm ready to upgrade, so I will confirm my database backup and proceed.

Accept the EULA

and start my upgrade

What a wonderful feeling, I didn't have to go anywhere to look for the correct SolarWinds Orion installer. This is how all upgrades should be.

Note: while my main polling engine is being upgraded, my web console is down. During this time, installation progress will be shown on a temporary page, but after completion, I will be redirected to my main web console.

I recommend not closing this temporary page because the only way to navigate back to it is to RDP into the main polling engine server and clicking on the shortcut "My Orion Deployment"

Happy upgrading! Let us know how it went for you in your upgrade.

Top Replies

0 ferrashoo over 4 years ago

Just upgraded to the new version. Checking out the new digs...
Cancel
Vote Up +1 Vote Down

Cancel
0 serena over 4 years ago

wrote:
Just upgraded to the new version. Checking out the new digs...
Awesome! looking forward to your feedback
Cancel
Vote Up 0 Vote Down

Cancel
0 ray_omp over 4 years ago

Excellent
Cancel
Vote Up +1 Vote Down

Cancel
0 RaviK over 4 years ago

Anyone facing issues with SAM agents ?
It looks like the SAM agents can be auto-updated but these will cause the .Net Framework to also update to 4.8. This will be a risk as some applications may have an older version of .Net dependency.
Disabling Auto-update may have a compatibility issue of an older version of agent reporting to a newer platform version.
Any suggestions on AGENT Updates ?
Cancel
Vote Up 0 Vote Down

Cancel
0 natetech over 4 years ago

My issue was with upgrading Linux agents. 47 out of 54 servers failed to install the SAM Linux Agent Plugin.
I have the main Orion Server and 3 APE's with my servers spread fairly evenly among them.
Only 7 servers attached to one of my APE's downloaded the plugin.
All servers are running Red Hat Enterprise Linux Server release 7.7 (Maipo) (3.10.0-1062.9.1.el7.x86_64 #1 SMP Mon Dec 2 08:31:54 EST 2019 x86_64) on apparently identical VM's.
Our company is on closed for the holidays, so I am not sure what will work to remediate, but have supplied the Admin team with the following:
https://support.solarwinds.com/SuccessCenter/s/article/Application-Dependency-agent-plug-in-installation-fails-on-64-bit-Linux-systems
Cancel
Vote Up 0 Vote Down

Cancel
0 natetech over 4 years ago

I had a few issues with my upgrade...
1. Centralized installer was able to connect to my more remote locations, but the software download failed to complete. I did make several attempts, then finally resorted to the off-line installers.
2. WPM - 35 of my 50 monitors failed after the upgrade. When the configuration file (SolarWinds.SEUM.Agent.Service.exe.config) got updated on my 6 players, the custom setting for domain connection needed to be performed again using SolarWinds.SEUM.AgentDomainConfigurationTool.exe. It took me a while to figure out what had changed, and just happened to see the differing values in the config file when I was updating numWorkerProcesses="7" to numWorkerProcesses="1"
3. Linux agents. 47 out of 54 servers failed to install the SAM Linux Agent Plugin.
I have the main Orion Server and 3 APE's with my servers spread fairly evenly among them.
Only 7 servers attached to one of my APE's downloaded the plugin.
All servers are running Red Hat Enterprise Linux Server release 7.7 (Maipo) (3.10.0-1062.9.1.el7.x86_64 #1 SMP Mon Dec 2 08:31:54 EST 2019 x86_64) on apparently identical VM's.
Our company is on closed for the holidays, so I am not sure what will work to remediate, but have supplied the Admin team with the following:
https://support.solarwinds.com/SuccessCenter/s/article/Application-Dependency-agent-plug-in-installation-fails-on-64-bit-Linux-systems
All and all, my first time performing an upgrade was fairly painless.
Cancel
Vote Up +1 Vote Down

Cancel
0 m-milligan over 4 years ago

I'm on 2019.4 and when I click on "Updates & Evaluations" I see... nothing. Do I have to configure something in my Orion environment before this works?
Cancel
Vote Up 0 Vote Down

Cancel
0 serena over 4 years ago

m-milligan wrote:
I'm on 2019.4 and when I click on "Updates & Evaluations" I see... nothing. Do I have to configure something in my Orion environment before this works?
No configuration should be necessary. Have you opened a support ticket for this issue?
Cancel
Vote Up 0 Vote Down

Cancel
0 m-milligan over 4 years ago

I have not. Now that I know I should be able to see something, I'll open a ticket. Thanks!
Cancel
Vote Up 0 Vote Down

Cancel