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Exchange 2013 Client Access Role Services and Counters (Basic)

This template contains basic performance counters and services for monitoring the Exchange 2013 Client Access Role. This template does not require any additional configuration. If you need more detailed monitoring, you should use it in combination with the Exchange 2013 Client Access Role Counters (Advanced) template.

Prerequisites: RPC and WMI access to the Exchange server.

Credentials: Windows Administrator on target server.


Monitored Components

Service: Microsoft Exchange Active Directory Topology

This service provides Active Directory topology information to Exchange services. If this service is stopped, most Exchange services will be unable to start.


Service: Microsoft Exchange Service Host

This service provides a host for several Microsoft Exchange services.

Service: Microsoft Exchange POP3

This service provides Post Office Protocol version 3 service to clients. If this service is stopped, clients cannot connect to this computer using the POP3 protocol.

Note: By default, this monitor is disabled.


Service: Microsoft Exchange IMAP4

This service provides the Internet Message Access Protocol service to clients. If this service is stopped, clients will not be able to connect to this computer using the IMAP4 protocol.

Note: By default, this monitor is disabled.

Service: Microsoft Exchange Unified Messaging

This service enables Microsoft Exchange Unified Messaging features. This allows voice and fax messages to be stored in Microsoft Exchange and gives users telephone access to e-mail, voice mail, calendar, contacts, or an auto attendant. If this service is stopped, Unified Messaging is not available.

OWA: Average Search Time

This monitor shows the average time that has elapsed while waiting for a search to complete. The returned values should be less than 5,000 milliseconds (ms) at all times.

ASP.NET Applications: Requests In Application Queue

This monitor shows the number of requests in the application request queue. The returned value should be 0 at all times. Values greater than 0 should be investigated.

Availability Service: Average Time to Process a Free Busy Request

This monitor shows the average time spent processing a free/busy request in seconds. One request may contain multiple mailboxes. Free/busy responses do not have meeting suggestions. The returned values should always be less than 5.

Rpc Client Access: RPC Averaged Latency

This monitor shows the latency, in ms, averaged for the past 1,024 packets. The returned values should be below 250ms.

Rpc Client Access: RPC Requests

This monitor shows the number of client requests currently being processed by the RPC Client Access service. This monitor should not exceed 40.

UM Availability: Directory Access Failures

This monitor shows the number of times that attempts to access Active Directory failed. This monitor should be 0 at all times.

UM Availability: Total Inbound Calls Rejected by the UM Service

This monitor shows the total number of inbound calls that were rejected by the Microsoft Exchange Unified Messaging Service since the service was started. This monitor should be 0 at all times.

Note: This monitor has the Count Statistic As Difference option enabled. It will only return values from the last poll.

UM Availability: Total Inbound Calls Rejected by the UM Worker Process

This monitor shows the total number of inbound calls that were rejected by the UM Worker process since the service was started. This monitor should be 0 at all times.

Note: This monitor has the Count Statistic As Difference option enabled. It will only return values from the last poll.

UM Performance: Operations over Six Seconds

This monitor returns the number of all UM operations that took more than 6 seconds to complete. This is the time during which a caller was waiting for Unified Messaging to respond. The returned values should be as low as possible.

Portions of this document are provided courtesy of the following sources:.
Mailbox Server Counters: Exchange 2010 Help, "Microsoft TechNet":
http://technet.microsoft.com/en-us/library/ff367871.aspx

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Hello,

This Template not work, because the counters was took for Exchange 2013 the components are different

We are working on revising our application templates for Exchange 2013. In the meantime this template should be applicable to the Backend role server.

Which template should work for the frontend server?

I'm wondering the same thing. The AppInsight for Exchange counters are working fine on my 2013 mailbox servers, but I can't get the regular Exchange 2013 counters to work on my front end servers (Exchange 2013 Client Access Role Counters (Advanced), Exchange 2013 Client Access Role Services and Counters (Basic), Exchange Active Sync Connectivity). I haven't tried scanning with the older Exchange counters yet so I'm going to try that now.

None of the other Exchange monitors work either on any of the front end / Client Access servers. All return the same message; "Status: unassigned State: completed Failure Reason: InsufficientMatch". I'm assuming that they should work though given the statements in these articles:

AppInsight for Exchange requirements and permissions - SolarWinds Worldwide, LLC. Help and Support

AppInsight for Exchange 2010 - Hub/CAS?

In relation to this article: Appinsight with Exchange 2013 - Unknown Status

I tried adding a bunch of different performance counter templates from the original Exchange 2013 media, then rescan the nodes. Nothing changed, so I'm going to open a case with SW support.

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Last update:
‎08-29-2013 10:30 AM