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Blackberry Enterprise Server - WMI (Free tool tested)

ecornwell over 15 years ago

This monitor was created with APM v2.5 and monitors the following objects via WMI.

Processes:
BlackberryAgent.exe
blackberryController.exe
BlackberryRouter.exe
BlackberrySyncServer.exe

Components:
MessagesExpired
MessagesQueuedForDelivery
MessagesRecievedPermin
MessagesSentPermin

Enjoy!

Note: In order to get things to function correctly, we had to follow the following guide. (http://www.solarwinds.com/support/apm/docs/APMWMITroubleshooting.pdf) After following the "Reset the WMI Counters" section, we started seeing data.

0 netlogix over 15 years ago

ahh!
Just got it working. the Win32_PerfFormattedData_BlackBerryEnterpriseServer_BlackBerryServer wasn't showing up, but I ran "wmiadap.exe" on the BES server and it showed up.

Then I saw that there is a Win32_PerfFormattedData_BlackBerryEnterpriseServer_BlackBerryServer now, but my server name is different.

Try changing the query to:

SELECT MessagesExpired FROM Win32_PerfFormattedData_BlackBerryEnterpriseServer_BlackBerryServer WHERE Name like '%-001'
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0 netlogix over 15 years ago

It isn't working for me.

I don't have "Win32_PerfFormattedData_BlackBerryEnterpriseServer_BlackBerryServer"

did you have to do anything to the blackberry server to get this counter to show up?
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0 Tango over 15 years ago

Hi,

This worked great for me but i am not sure what those 4 components are supposed to be doing? How can i monitor those directly on the server and how can i view the new WMI information on the server after running wmiadap.exe?

thanks in advance..
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0 ecornwell over 15 years ago

Hello,

From what I saw. Those 4 components gave a litte information on what the BES is doing and how many messages is it processing. The are some other things you can monitor but I didn't see anything else that looked interesting to me at the time.

There is a troubleshooting WMI document on the APM forums that I used to help get things working. I wasn't able to pull any data till I did a refresh. Then there were multiple instances.

We've had the same hardware in place for a few different versions of BES so some of the data we were seeing looked like legacy data. You could also poll the router and MDS services I believe for more data. (We don't use MDS.)

Thanks.
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0 koz over 14 years ago

Hi all,

Need asome expert advice here..... when testing this template all processes report successful. However components fail. I have attempted all suggestions listed here with no succes. When troubleshooting WMI I do not see "MessagesExpired" anywhere.

Not a SQL wizard but am looking at the template scratching my head.

Thanks,
Koz

Processes:
BlackberryAgent.exe
blackberryController.exe
BlackberryRouter.exe
BlackberrySyncServer.exe

Components:
MessagesExpired
MessagesQueuedForDelivery
MessagesRecievedPermin
MessagesSentPermin
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0 koz over 14 years ago

Further investigation.... I do not see any of the BB services in WMI....

Followed user guide and refreshed but still nothing.
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0 ecornwell over 14 years ago

I had the same problem and it seems like it took a while. I ran through the WMI documentation and didn't see anything. I tried it again the next day and the values were there...
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0 firehawk_350 over 14 years ago

Is there a way to test to a Blackberry device within APM?
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0 unclegio over 14 years ago

When I try to download, all I get is the HTML of the page.
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0 ecornwell over 14 years ago

Try right clicking on the download link and do "Save Target As..."
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