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Level 8

What would be the best and easiest way to disable alert messages when doing maintenance on the SAM server?

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Hi,

We were doing MS 2003 server patches the other day and we rcvd 100's of alert emails.  I'm wondering if next month, there is a better way than just turning off (individually) all the alerts prior to doing the maintenance?

Cheers,

archerinvan

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I agree that unmanaging is probably the best/proper way, but what kind of alerts do you have setup? Are you using Basic or Advanced Alerts? If you're using Advanced Alerts the simplest/easiest way would be to stop/disable the Advanced Alert Manager service during this time if you didn't want to receive ANY alerts from SAM.

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Level 18

Another option I've used in the past is to disable the mail piece. Options include:

  • if you are using an account to authenticate to the email server, disable THAT
  • If you aren't using an account, then you are using POP. Consider setting up a different port for the POP connection (or at least for Solarwinds' POP connection. Then turn off that port when you want to disable emails.
  • slightly off that option is to add an entry in the polling engine's hosts file (\winnt\system32\drivers\etc\hosts) that points the email server name to localhost. Remove it once maintenance is done
  • Another solution that needs some previous setup is to create a custom field for maintenance (and ONLY use it for this kind of thing). All your alerts would then need to include "if maintcheck = 1" in the logic. When you are ready for maintenance, set that field to 1 (either through ManagedNodes, Manage Properties, or a straight database update query)

I'm sure there are more options. Hope these help!

Leon Adato | Head Geek
------
"Measure what is measurable,
and make measurable what is not so." - Gallileo

Thanks for the additional options.  The custom field idea has given me an idea for other situations as well.  Thanks.

Look through my "stop the madness" posts for a whole series of ideas that use custom properties.

Leon Adato | Head Geek
------
"Measure what is measurable,
and make measurable what is not so." - Gallileo

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Scheduled Maintenancethrough the unmanage Scheduling Utility

Thank you.  I went in and set it up for next time.  I choose both nodes and apps - not sure if both were necessary or if nodes would have sufficed.  Thanks fo your help.


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I agree that unmanaging is probably the best/proper way, but what kind of alerts do you have setup? Are you using Basic or Advanced Alerts? If you're using Advanced Alerts the simplest/easiest way would be to stop/disable the Advanced Alert Manager service during this time if you didn't want to receive ANY alerts from SAM.

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Thank you for your reply.  Stopping the Alert Manager Engine Service is very quick compared to using the Scheduled Maintenance.  Have put both methods into our documentation.  Thanks for replying.

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