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Level 9

ServiceNow Integration issue

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Hello all,

I am working on the ServiceNow Integration and I'm running into a problem.  I was able to add the ServiceNow instance with no problem and the status shows up and active.  I've tested the user account and connection is successful.  The problem I'm having is when I go to create an alert and choose 'Create ServiceNow Incident' under Add Action, I get an error message saying "Error querying ServiceNow Instance.  Instance can be offline or not properly configured".  I have gone through the instructions several times now and can't find the problem with the configuration.  See Screenshots:

Anyone have ideas?

Thanks

Greg

SN1.jpg

SN2.jpg

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1 Solution
Level 9

I heard back from support and they have issued this Buddy Drop to fix the issue.  I just applied this fix and I'm no longer getting the error. 

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28 Replies

Got it.  Will keep tabs.

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Hello Cobrien,

I just submitted a ticket.  Case # 1038711

It appears a couple other people are having this same issue.

Thanks

Greg

Hey Greg,

Did you get this resolved? I am still having issues with this.

Regards,

Michael

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Hey Michael,

Did you ever get a resolution with this?  I'm still playing phone tag with support.

Thanks

Greg

Hey Michael,

Not yet.  Still waiting to hear from support.  I'll report on here once I know something.  Please let me know as well if you figure something out.

Thanks

Greg

Got it.  Will keep tabs.

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Level 7

Hi Solarwinds Geek,

I have the same issue. any idea on this or update on this issue.

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Level 9

Did you get this to work? I am getting the same message.

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