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Server & Application Monitor (SAM)

Forum SAM service does not come up after a restore of DB from 2017.x to 2019.4

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SAM service does not come up after a restore of DB from 2017.x to 2019.4

SowmyaGadang over 4 years ago

Hi there,

Do we have a certain upgrade path for a older version of SAM to the newer version?

We have a 2019.4 version and our current prod is in 2017.x version.

What I did was,

Took a backup of the MS SQL DB from the prod which is in 2017.x.

Restored that copy into MS SQL DB that supports 2019.4 environment.

Did not have any issues with the restore into the RDS from the prod RDS DB.

But the SAM is failing to come up.

Is there a way to resolve this issue?

Please advise.

Thank you,

Somi

Top Replies

ryan88 over 4 years ago +1

sounds like you need to re-run your configuration wizard to point it to the new database following the move to the new sql server. Have you carried out this step?

0 neomatrix1217 over 4 years ago

So I take it you installed SAM 2019.4 on a 2016 server or above and ran the config wizard? if you did what is the error message that you are getting?
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0 ryan88 over 4 years ago

sounds like you need to re-run your configuration wizard to point it to the new database following the move to the new sql server.
Have you carried out this step?
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