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Server & Application Monitor (SAM)

Forum SAM SQL template is unknown from Additional Polling Engine but works with Main Polling Engine

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SAM SQL template is unknown from Additional Polling Engine but works with Main Polling Engine

kcharlz over 4 years ago

@

After a credential change which happened in AD. The SQL template in SAM is not getting monitored from the Additional Poller(Still says : waiting for first poll to complete). When we change it to Primary Poller, it is working fine... Need solution as the Polling rate is beyond 150% for this reason on the Main Poller.

Regards,

Charles Jebaraj

Top Replies

0 frak over 4 years ago

The most comment reason I have seen for that is firewall config differences for the servers. Can you confirm that SQL connections etc are possible from the APE?
Once this is confirmed, have a look at what the logs say on the APE.
Thinking some more, it is worth resetting the MQ files on the APE. They can cause the 'last poll' time to be out of wack so it will never poll it. I have seen this behavior on the main Orion server, and clearing the files fixed it. Since they are files on the application server and not in SQL, a difference in behavior between the two would fit. I don't recall where the instructions on how to do this are. Will see if I can find it.
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0 frak over 4 years ago in reply to frak

Found it. Try this: Fix Solarwinds if it has been Offline for a Day or so
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0 kcharlz over 4 years ago in reply to frak

Thanks for your reply, Let me go through and follow your instructions and your suggestions.
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