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SAM Alerts display wrong website URL links

I've changed the URL in our database's "Websites" table to be "http://orion.abc.com, the URL that we want users going to. NPM alerts now show this URL correctly in the URL details, acknowledgements, and alert details fields; however, for SAM alerts, these URL fields still show the wrong value: "http://ABCDEFORION". I didn't have this problem before upgrading to SAM 6.2.1. Any thoughts?

Thanks!

mdhtbm

  • Are you saying this worked in SAM 6.2 but does not in 6.2.1, or did you upgrade directly from SAM 6.1.x to 6.2.1? I'm just curious. Either way I would recommend opening a case with support so we can figure out what's going on.

  • It worked in SAM 6.2, just upgraded to 6.2.1 today. Case is open. I'll update this thread once we have a resolution.

  • Calling aLTeReGo‌ ....

    Did anything ever come of this? I'm on SAM 6.2.1 (but I'm not sure that's whats causing it)

    I'm working on a few alerts and the pre-populated variables are doing this to me - unless this is the way its supposed to work?

    Like the alert dumps in this

    View full object details here: ${N=SwisEntity;M=DetailsUrl}.

    Which translates into this - http://HOSTNAMEOFMYSERVER:443/Orion/NetPerfMon/VolumeDetails.aspx?NetObject=V:000

    When the URL I'm actually using is https://notthehostname

    Is there a way to change that somewhere or as mdhtbm‌ said - have to change it in the Websites table? Does that get cleared out ever? emoticons_confused.png

  • Jeremy,

    I’ve been able get the URL to change by changing the ServerName value of the primary website in the websites table. Once I had to stop/restart services after making the change for it to take effect, but after that it has worked.

    Hope that helps.

  • Indeed.  You can change the value in the database directly. In your Orion database find "dbo.Websites". Change the server name from the host name to the IP address or FQDN of your Orion server.

  • FormerMember
    0 FormerMember in reply to mdhtbm

    Would you please be so kind as to tell me HOW to do this? I can get into the Database Manager, but I'm not entirely sure which query to run...

    I tried doing:

    INSERT INTO Websites (Type, IPAddress, Port, SSLEnabled, ServerName) VALUES ('primary', '(All Unassigned)', '443', '1', 'sitename.foo.bar.com'), but all I got was a NEW primary site, with a new WebsiteID.

    How do I change the existing primary site?

    Thanks

  • FormerMember
    0 FormerMember in reply to FormerMember

    Never mind, I figured it out. It took me a minute to see the "Enable Table Editing" button. Derp.