Dear SAM experts,
We are installing Soalrwind sagent as part of defined golden image approach, and after new cloned server is rebooted , solarwinds agent is running fine inside the server, But it is not getting connected to Solarwinds platform automatically, looks like agent not bale to request and get the certificates back.
0/07/09 18:02:01.747 PID: 1952 TID: 1956 [WARN] ewCertMgmt::AcquireContextHelper_t::Acquire - CryptAcquireContext failed, error [0x57]
20/07/09 18:02:01.747 PID: 1952 TID: 1956 [ERROR] ewCertMgmt::CryptoAPIHelpers::getPrivateKey - failed, error [0x57]
20/07/09 18:02:01.747 PID: 1952 TID: 1956 [WARN] ewCertMgmt::clientcertificatecache::ValidateCertificate - key size [0], returns flag [0]
Things are ok, after updating the agent setting from Control Panel, Could any have any pointers to check on this issue.
FYI: no firewall blocks in between new server and Orion platform, Also
Allow automatic agent registration |