cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post
Level 9

SAM 2019.4 Monitor Unknown Issue

Jump to solution

We are seeing several SAM monitors go unknown, then after anywhere from a few minutes to an hour come back up.

pastedImage_1.png

Anyone else seeing this behavior?

Tags (1)
0 Kudos
1 Solution

The issue was with the 3rd party set of DLL's SAM uses to SSH to linux nodes

WOD > https://www.weonlydo.com/SSH/ssh-activex-component.asp

> WeOnlyDo.Client.SSH.dll

WeOnlyDo.Client.SSH.FIPS.dll

The issue was identified and fixed in SAM 2020.2

JIRA 00431006

SAM 2020.2 Release Notes: https://documentation.solarwinds.com/en/Success_Center/SAM/Content/Release_Notes/SAM_2020-2_release_...

View solution in original post

4 Replies
Level 9

We are pretty sure it is a bug.  Development is evaluating it now.  We provided everything, diagnostics from hosted pollers, debug logs on components IDs, eventlogs from pollers, wireshark traces, etc.  Awaiting feedback.

Product Manager
Product Manager

rcbarr  wrote:

We are seeing several SAM monitors go unknown, then after anywhere from a few minutes to an hour come back up.

pastedImage_1.png

Anyone else seeing this behavior?

Hi Rick, is your polling occurring successfully? What error messages are you seeing?

0 Kudos

I see no issue with polling completion, dbsync's, or collection.  I will follow up on the errors we see once I have them.  Have turned on debug on different component monitors waiting to catch one that goes unknown.

The issue was with the 3rd party set of DLL's SAM uses to SSH to linux nodes

WOD > https://www.weonlydo.com/SSH/ssh-activex-component.asp

> WeOnlyDo.Client.SSH.dll

WeOnlyDo.Client.SSH.FIPS.dll

The issue was identified and fixed in SAM 2020.2

JIRA 00431006

SAM 2020.2 Release Notes: https://documentation.solarwinds.com/en/Success_Center/SAM/Content/Release_Notes/SAM_2020-2_release_...

View solution in original post