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Level 11

New Devices not returning Network Latency & Packet Loss

I have a SAM installation (Version 6.6.0) and I have added a few devices to be polled by ICMP, they have been added for a few days but although they are showing up I have noticed I am not getting any Network Latency & Packet Loss information back from any of them, I have tried a 'Poll Now' and although it says poll successful I don't get any information on the chart and when I look at the Polling Details the 'Next Poll' details are long gone even though the Last Database Update is up to date.

I have looked at other nodes that are being polled using SNMP and although they seem to be returning the SNMP data the Polling Details again are old, some more than a month.

I have looked at the Polling Engine details and it is showing polling completion as 100 and the last database update as 2 seconds ago but something is obviously not functioning as it should.

All the services are showing as running.

I haven't tried a service restart or server reboot as yet I just wanted to see if anyone else has seen these symptoms before.

Any feedback would be appreciated.

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3 Replies
Level 11

Add the network latency and packet loss widget

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The widget is already added, as per my original question, its the data that isn't being returned and the 'Next Poll' time is old.

SNMP information is being returned but the 'ping' information isn't.

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Product Manager
Product Manager

The reboot might help but I would also suggest updating to the latest bits as well (6.6 is a couple revisions behind). If neither of those clear up the problem I would suggest starting a ticket with support so they can investigate the issue.

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