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Is Support out for the day?

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I was wondering if anyone knew if technical support was out for the day?  I opened a ticket this morning and it is still in "Not Started" status.  So I called and never reached anyone left my number to get a call back from the automated systems...it said 5 minutes but that was almost an hour ago. 

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Hi Justin,

It looks like you're in good hands with Jonathon who replied to you on Friday and agreed to have a Webex with you today.

Best regards,

Steffen

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Hi Justin,

It looks like you're in good hands with Jonathon who replied to you on Friday and agreed to have a Webex with you today.

Best regards,

Steffen

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Product Manager
Product Manager

justin.alcorta  wrote:

I was wondering if anyone knew if technical support was out for the day?  I opened a ticket this morning and it is still in "Not Started" status.  So I called and never reached anyone left my number to get a call back from the automated systems...it said 5 minutes but that was almost an hour ago. 

Nope, support is 24/7, but during the holiday season we do see an increase in volume. Is your ticket a critical system down situation?

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