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Level 7

Hardware polling failed: Polling job finished with 'Canceled' state.


Capture1.JPG

Unable to get hardware stats.

The node status displays :Node is Up.
Overall Hardware Status 'Overall Hardware Status' has state: Could Not Poll.

Server OS windows 2k8r2 sp1

we use SNMP query.

Can someone please suggest.

Thanks.

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7 Replies
Level 8

We are seeing the same issue. The server will be reporting fine for awhile, then we start seeing the error ". Once we reboot the server, everything is reporting fine again. There has to be a fix without rebooting. We tried to restart SNMP service, but no luck.

Help.

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Have you verified that SNMP is polling correctly?  Also, verify the OID you are using.  I am not super familiar with the Proliant line. 

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Level 7

Yes SNMP polling correctly and also verified OID

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Product Manager
Product Manager

How did you verify the OID, and which OID did you verify? Another option you may want to consider is changing the node polling method from SNMP to WMI.

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Level 7

Updated HP Insight Manager Agent but error remains.

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Level 8

Are you using SAM ?

if so, is port 5989 to the ESX host is open ? try that ...

have you visit the Solarwinds Troubleshooting ESX Hardware Monitoring help page ?

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Product Manager
Product Manager

I would recommend restarting the SNMP Service on the monitored server. If that doesn't resolve the issue, upgrading the the latest version of the HP Insight Manager Agent usually solves this problem. It's more a matter of re-registering DLL's that fixes the issue, but this usually only occurs after an upgrade or a complete uninstall and re-install of the SIM agent.

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