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Level 8

Hardware monitoring HPE Proliant Gen10

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We are currently using the HP Device Monitor Service for Agentless Server software solution to monitor Gen8 / Gen9 servers. For Windows server, we use HP's WBEM Providers / System Management Agents. With Gen10 servers, HPE no longer supports this solution. What is the proper way to monitor hardware now on Gen10 servers? We have the agent installed, but not getting the hardware information.

Currently using Orion Platform 2017.3.1 SP1, NPM 12.2, SAM 6.4.0.

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Level 8

I Struggled with this for a few hours as well, but got this working. We've always previously polled for HP Hardware health using SNMP, but this was no longer working on Gen 10 Servers out of the box. (We were specifically using DL360 Gen10 Servers).  We have a Custom SNMP Script to Poll the Hardware Health OID Values over SNMP using WhatsUpGold, But on Gen 10 Servers, we could only see the NIC Status using SNMP.

We resolved this by doing the following:

1) Ensure the HP Agentless Management Service is installed and Enabled (If you install the OS using HP Provisioning, this is installed automatically):

     This service is what handles Passing OS info over to ILO which took over managing the Hardware info out of band.

2) Make sure you enable the SMA Service in the OS (System Management Assistant Service):

     This service is disabled by default. Change it to Automatic Startup, and Start the Service. Your SNMP Polling for Hardware health should start working.

After making these changes, we were able to successfully Poll for all hardware health on Gen 10 Servers.

After failing to Google this info, i found it in the following ILO5 Article:

Start on Page 239 for AMS. Page 241 Starts talking about SMA.

There are instructions for doing these Steps on Windows, Linux, Vmware, Etc in the Doc.

I hope this helps others.


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31 Replies


you can check the below link for PS vs HP h/w, definitely it will be worth for you.

HP Hardware monitor by Powershell script

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wonderful, it works!

AMS was installed, but I did not seen the subtlety between AMS vs SMA

(rtfm !!)

Thanks mehinkle

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Glad I could Help.

I wasted hours on this issue over several days, so when I found the info in

the ILO documentation, I figured I would create an account on the Message

board and Share.



Thank you so much for taking the time to create an account and share. I too was banging my head looking for this solution. Once I started the service all of our existing monitoring worked. Thank you again!


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Hi, thanks for sharing this solution.  Unfortunately, it's not working for me.  I'm just trying to get the HP System Management Homepage working on our ProLiant DL380 Gen10.  Here's what I've done:

  1. Read the stuff on system management on the referenced HP PDF, as suggested.
  2. Installed the Agentless Management Service through SPP and smartsetup.bat.
  3. Installed HP System Management Homepage.
  4. Installed the SNMP Windows feature.
    1. Created a community called Community1 and granted read-only access.
    2. Created a trap at IP (localhost).
  5. Enabled and started the above services.
  6. Confirmed this doesn't work - the System Management Homepage still shows 'No items'.

Can anyone tell me what I'm doing wrong ?  Is there a step-by-step guide to doing this that's not 411 pages long ?

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Did you installed WBEM ?

Tried to.  It seems HP just don't support WBEM and the System Management Homepage any more.  Pity, as we haven't got our ILO connections up yet.

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Have you reviewed this KB article from the SolarWinds Success Center? It contains some info that may be useful.

Hardware health polling by WMI is not supported by HPE ProLiant Gen10 servers

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Level 10

Have you tried SNMP Polling

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same thing with snmp on linux.

HP Health is no more supported by HP

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Level 11

same question.

Currently we are polling iLO for hardware alerts (on gen 10) but i prefer to monitor hardware through OS

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