Getting false agent connection alerts

wrote: Hi All, I am getting agent disconnection alerts 'on my linux servers. When we checked the server agent service running fine. Below are my agent logs , any help to understand where is the issue will be appreciated. 19/12/19 02:57:20.197 PID: 53255 TID: 511657728 [WARN] void ProvisionClientLib::WebSocketClientBase::StartInternal(DWORD, ewCore::event_handle_t)@0x7f4224010228 - Hub [MessagingHub] failed, connection state [0], WaitResult [0], invokeStatus [3], elapsed [0.024773] sec(s), wait timeout [60000] ms 19/12/19 02:57:25.223 PID: 53255 TID: 528443136 [WARN] [2019-12-19 02:57:25] [info] Error getting remote endpoint: system:9 (Bad file descriptor) “19/12/19 02:57:30.225 PID: 53255 TID: 528443136 [WARN] [2019-12-19 02:57:30] [info] Error getting remote endpoint: system:107 (Transport endpoint is not connected) 19/12/19 02:57:30.225 PID: 53255 TID: 528443136 [INFO] [2019-12-19 02:57:30] [fail] WebSocket Connection Unknown - "Mozilla/5.0 (compatible; Orion-Agent-SolarWinds)" /solarwinds/agentmanagement/msg?clientId= 0 websocketpp.transport:9 Timer Expired” 19/12/19 02:57:30.241 PID: 53255 TID: 511657728 [WARN] void ProvisionClientLib::SignalRClientBase::StartInternal(DWORD, ewCore::event_handle_t)@0x7f4224019468 - Hub [MessagingHub] failed to connect to [https://CNPVG01-NMS01:17778/solarwinds/agentmanagement/solarwinds/messaging], elapsed [0.01504] sec(s), wait timeout [60000] ms 19/12/19 02:57:30.241 PID: 53255 TID: 511657728 [WARN] w32_exception caught: Error [0x6], [void ProvisionClientLib::SignalRClientBase::StartInternal(DWORD, ewCore::event_handle_t)@0x7f4224019468 - Hub [MessagingHub] failed to connect to [https://SNVG01-NMS01:17778/solarwinds/agentmanagement/solarwinds/messaging]], File: /src/agent/Src/EminentWare.Provision.Client.Lib/SignalRClientBase.cpp, Line: 245 Thanks, Alankar

Could you share your alert definition?

Hello Serena,

Here is my alert definition for agent unresponsive.

What was the path to these logs? They reference EminentWare which would be Patch Manager. So these logs may not directly relate with the SolarWinds Orion Agent issue you're looking into.

Hi jrouviere​,

These logs downloaded from agent troubleshooting diagnostics. Also the same logs showing in "\Solarwinds\Agent\logs".

Regards,

Alankar

Just FYI. VM's are hosted on ESX hosts and ESX servers are hosted on Vcenter.

alankar.srivastava  wrote: Hello Serena, Here is my alert definition for agent unresponsive.

What is the status of the agent in the manage agents page? /Orion/AgentManagement/Admin/ManageAgents.aspx

Agent status is running & connected.

Also checked the servers status on F5, that is also showing server up & running and no downtime. However in solarwinds found packet loss on servers. Not sure why?

I have multiple NIC on my servers and agent is registered on 10.X.2.10 and my polling IP for the same device is 10.X.7.10.

Can we change the registered agent IP to same as polling IP?