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Containers question

fitzy141 over 5 years ago

So I worked with the Linux admin and container administrator today and we believe we got it all set up and running correctly - but its not showing in the containers section and he is seeing log failures on his side

time="2018-12-04T19:15:00Z" level=debug msg="400 Bad Request"

time="2018-12-04T19:15:00Z" level=error msg="Error checking product license, 400 Bad Request"

time="2018-12-04T19:15:00Z" level=warning msg="There is no valid SAM or VIM license. Polling is skipped."

time="2018-12-04T19:15:00Z" level=debug msg="400 Bad Request"

time="2018-12-04T19:15:00Z" level=error msg="Error checking product license, 400 Bad Request"

time="2018-12-04T19:15:00Z" level=warning msg="There is no valid SAM or VIM license. Polling is skipped."

time="2018-12-04T19:15:02Z" level=debug msg="request body: {\"Query\":\"SELECT ProductName, LicenseExpiresOn FROM Orion.Licensing.Licenses WHERE ProductName IN ('VM','SAM')\",\"Parameters\":null}\n"

time="2018-12-04T19:15:02Z" level=debug msg="POST -URL of my server jason query"

I have these servers in as nodes via SNMP - do they need to be added in with Agents .. i think they answer is yes but not 100% sure

0 jvb over 5 years ago

This line sticks out:
time="2018-12-04T19:15:00Z" level=warning msg="There is no valid SAM or VIM license. Polling is skipped."
Just to clarify the obvious... You do have a valid SAM or VMAN license applied to this Orion instance, correct?
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0 fitzy141 over 5 years ago in reply to jvb

yea i am unlimited on SAM and have VIM -
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0 jvb over 5 years ago in reply to fitzy141

Does the user you are using in the step below have Orion Admin?
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0 fitzy141 over 5 years ago in reply to jvb

yes it is - i am going to open a ticket soon and maybe get the SW Eng and the LINUX Eng and I on a call to figure out what we may have done wrong or why its not working
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0 jvb over 5 years ago in reply to fitzy141

Yeah I think a ticket is the best option at this point... Let me know how that turns out.
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