This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.
You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Alert is triggering, but trigger actions/reset actions aren't working

Hello! This is my first solarwinds monitor and alert and I'm having issues.

I have an application monitor set up to monitor when a Kiwi Syslog Service windows service is down.

appmonit.PNG

The application monitor appears to be working. If I test it against the monitored node, it says "service is in stopped state" which is expected.

On the monitored node page, I see the application events. For instance:

Application "XX Service down monitor" on node "XXXXX" is down.

The alert was duplicated from "Restart a Service" template.

conditions.PNG

Alert is enabled:

pastedImage_17.png

The Alert is listed under Active Application Alerts.

alerttt.PNG

Trigger Action is the default copied from Restart a Service alert:

APM\APMServiceControl.exe ${N=SwisEntity;M=ComponentAlert.ComponentID}

The trigger condition is causing it to trigger:

trgi2.PNG

I see the history of the active alert here:

alert trigger.PNG

objects.PNG

Service is still down on the server.

kiwiserv.PNG

Also I do not receive email for "trigger actions" or "reset action" which I have set up for testing.

Please let me know if you have any ideas.

  • Given the database error it shows in the alert history I would try deleting your action and create a new one and see if that improves things, probably also a good idea to get support involved because alert actions shouldn't just be magically disappearing from your db.