What We're Working On for Web Help Desk

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After release of Web Help Desk v12.1, we are now busily working on some new features and enhancements to the product. Here is a preview:

• Asset Reporting
  • Including Reservations and Purchase Orders
• DameWare integration
  • Some options are chat, screenshot capability or easier configuration for remote connections
• Revamp of setup section
  • Make settings easier to find when returning to configuration options

• More comprehensive documentation for different areas of Web Help Desk
  • Possible candidates for detailed documentation are SSO, Database migration, sizing and so on
• Settings export for easier migration
• Java 7 support
• NPM integration improvements
• Ability to export reports to Excel
• Ticket Approvals from Tech interface
• iOS Application improvements

PLEASE NOTE:  This is NOT a commitment that all of these enhancements will make the next release.  We are working on a number of other smaller features in parallel.   If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!