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Orion Platform 2020.2 and it's Modules Are Now Generally Available

Product Manager
Product Manager

The SolarWinds® product management team is happy to announce the latest release for all 14 products on Orion Platform 2020.2. Every product has new features available in this release. Download now through your Customer Portal. By downloading the unified SolarWinds Orion installer , you'll be able to upgrade your entire Orion environment in a single, streamlined, upgrade session.

Orion 2020.2

Orion Platform:

Network Performance Monitor (NPM):

Network Traffic Analyzer (NTA):

Network Configuration Manager (NCM)

IP Address Manager (IPAM)

User Device Tracker (UDT)

VoIP & Network Quality Manager (VNQM)

Log Analyzer 

Server & Application Monitor (SAM)

Virtualization Manager (VMAN)

Storage Resource Manager (SRM)

Server Configuration Monitor (SCM)

Web Performance Monitor (WPM)

Database Performance Analyzer (DPA)

Enterprise Operations Console (EOC)

Level 9

Very excited for this release. Scheduling a maintenance window for the upgrade/install.

There's so much awesome in this release, looking forward to deploying it on the next greenfield install that comes across my desk 😎

Level 9

Any plans about Linux KVM support? 

Level 9

Completed my upgrade over the weekend.  No issues.

Level 9


How long did it take for your upgrade to go through? I'd like to schedule my 2019.4 version upgrade but I ended up spending a few hours last time going to 2019.4. Thanks.

Level 9



Mine took less than 1 hour; but we only have a single poller.  I am sure the length of time is based on how large your deployment is.

Product Manager
Product Manager

With the Prestaging and Configuration Wizard improvements made in this release, I think you'll find it takes you a fraction of the time to upgrade to 2020.2 than it did previous releases. 

Level 13

@aLTeReGo There was a log installer that was missing for the APE's that I had to get resolved on Friday.  Was that fixed?

Case # 00550186

Product Manager
Product Manager

@aLTeReGo There was a log installer that was missing for the APE's that I had to get resolved on Friday.  Was that fixed?

Case # 00550186

Yes, it appears this issue was resolved in the final GA build under the context of internal case LOG-2982. 

Level 10

@aLTeReGo I asked the following question in the NPM thread, but it's really a platform request. Additionally I have a feature request in JRRA, but don't know how to check the status? CUST-61258

"Get alerts working from additional polling engines... this a limitation that exists today. So if you are using an APE on a network isolated from the MPE (only FW rules in place between MPE and APE), alters won't be able to trigger remote scripts on the nodes managed by the APE."


Product Manager
Product Manager


Jira FRs can only be checked internally by SWI users. The ability to trigger alerts on the additional polling engines is one such request I am tracking closely. You mention NPM and Powershell, I am curious as to your specific use case and if you have additional modules installed as some alert actions can be triggered on the target machine when using agent-based monitoring.

Level 11

Upgraded yesterday.

Went smoothly with one exception that I believe the pre-check should be updated to catch/notify about.  If NPcap is in use by another application (such as Tetration), the installation will get hung (for us it was at 78%)   Since the installer seems to give no feedback about what it is actually doing, if it gets stuck you may not know why until it timesout/fails.

Level 10

@tony.johnson Hi Tony, thanks for the quick reply. Instead of me typing it all out here, can I point you at this closed case ID 00433397 which is where we tried to troubleshoot my issue in the first place, which then identified the limitation in the APE.

In a nutshell, one use case is disk space monitoring. When we got an alert for low disk space, we had an action which was to run a powershell script to do a cleanup. This worked from the MPE, but anything hanging off the APE failed.

On a side note - just upgraded to the new version. Performance is much faster.


Level 12

I upgraded this morning and this is the first time in a very long time that the upgrade process went perfectly through the centralized upgrade.  We have three servers (main poller and two APE's) and the process was about 90 minutes.  

One positive I have discovered with this upgrade is that Log Viewer is working for me now.  I had been having issues where it was timing out when doing searches and thus far it is working normally.  I am going to continue to monitor this.  I was very close during this change window to roll back to the legacy syslog viewer.

I just wanted to share my feedback on the upgrade process.  Thank you Solarwinds for a perfect upgrade!



Level 16

I'm upgrading to 2019.4 tomorrow (for the third attempt) and trying to install Netflow on Thursday. If they fail again may be I'll try this version. 

Product Manager
Product Manager

@bobmarley any specific support cases to reference? 

Level 16


Case # 00536187

Services configuration failed:
• Error while executing script- The logical file name "SolarWindsProd_FG1" is already in use. Choose a different name.
The logical file name "SolarWindsProd_FG3" is already in use. Choose a different name.




Level 16


It seemed it was the Netflow portion that I was having issues with. I broke my change up this time into two parts, first upgrade to 2019.4 tomorrow, then on Thursday try installing Netflow. I'm pretty confident the upgrade will go well, its the Netflow install I'm skeptical about. One other item I ran into was the installer quit at the part where it is installing the PCAP portion but I was able to get around that by uninstalling the winpcap and pcap prior to beginning the install. 


I knew I missed something during COVID!  I started perusing THWACK and I am so very pleased so see the announcement.  Can't wait to get started ... so my post from earlier today is not true.. I am not running the latest release!   Thanks for the upgrade!

Level 7

Lots of good things in the update, however, there are a couple thing which have created some major headaches for us.

We run in FIPS mode.

1. With 2020.2 we can no longer push agents from the orion core.

2. Neither the Gold Master nor the GPO agent install work properly as the agent configuration utility fails to run due to folder permissions on the c:\program files (x86)\Solarwinds\agent folder.

3. One feature in SCM we were looking forward to was the Database profiles.  Not supported if running FIPS

Opened tickets with support but no resolution yet.  This is forcing me to manually login to each server needing an agent and since we have SCM, that is every new machine or machine we are bring into SCM.

Level 16


I ran into the same thing where another product installs PCAP onto my server. I uninstall PCAP and WinPCAP both prior to the upgrade and 
then the installer runs fine. In my case both ended up being reinstalled. 
Level 10

i'm unable to upgrade mine,


says i'm missing source files, for 2 modules (core and mib), I've tried the microsoft install/uninstall  app and that's not fixed anything

I've turned off the root certs, but not rebooted since, I know one product isn't licence, i chose not to renew (even though i cant tell it to not update) the pending windows update check is odd as i rebooted to fix this, but still there



About the Author
"Father, Husband, Gamer, Geek" - First draft of my headstone! In all seriousness, I've been working in IT for around 20 years, but have embraced IT as a hobby for 30. It all started back in the day when my father bought me a Sinclair Spectrum 48K (the original one, with the rubber keyboard). There I tried my hand and coding, and with the help of INPUT magazine, wrote my first program! Now, a seasoned (OK, OK, veteran, I am in my 40's now after all..) IT pro, and founder/principle consultant at my own IT consultancy business, I still do the odd but of scripting, but nowadays I work exclusively with SolarWinds' products. I help my own clients, and end-users alike, get the most out of their investment in this awesome set of products! I'm a self professed IT swiss-army knife, with deep knowledge in some fields, and enough to get by in most others. I have a thirst of knowledge and never turn away from a challenge. After all, we humans are all built to learn, right? =B']