OpsGenie – a cloud based alert and notification management solution – has recently announced integration with SolarWinds Web Help Desk. So, how does it work?
- WHD sends an email to OpsGenie, which in turn creates a new alert in OpsGenie.
- OpsGenie then sends alert actions back to WHD via Web Help Desk API. OpsGenie can make a web request to the WHD and update the ticket with a note. WHD needs to have a web-based URL that is accessible from the internet (http://hostname
ort).
By using OpsGenie with SolarWinds Web Help Desk Integration, you can forward SolarWinds Web Help Desk tickets to OpsGenie. OpsGenie can then determine the right people to notify, based on on-call schedules, email, text messages (SMS), phone calls and iOS & Android push notifications. OpsGenie will continue to escalate the alert until it’s acknowledged or closed.
For more information, please refer to the following support document.
