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Dameware Remote Everywhere: Video calling

Product Manager

We are very pleased to announce our latest Dameware Remote Everywhere release. This release, which includes an updated Windows Agent, Windows Console & Viewer revision in addition to a variety of customer-driven improvements, also includes our latest feature: In-session video calling!

All the details…

In version 7.00.07 for Windows, after you launch a DRE session, you will now have a new option on the drop-down menu to “Start Video Call”.

New_menu_item1

Selecting this option immediately instantiates a video call request to your connected partner. That person can accept or reject your request.

Rejecting simply drops the inbound call, and in no way impacts the session itself. Accepting the call will immediately launch our video conferencing allowing a two-way exchange of voice and video stream. As with VoIP calls, your primary audio device will be enabled by default – now we’re adding in your primary camera device as well to enable video calling. This is particularly handy if the end user wants to show the technician something that will help troubleshooting on their end – a cabling configuration, port setup, etc.

Also in this release, we’re making a major enhancement to our Admin Area in the form of our new Take Control Widget:

Widget_On

This new Widget allows users to quickly see the support request queue, how licenses are being consumed at that moment, and offers simple ways for techs to  both  create and transfer sessions – and it’s all in one overlaid dialog box!

Note:  Introduced with this new Widget is the ability to administratively disable your local license consumption.  It’s as easy as switching the toggle to “Off”; you will terminate your use of license BUT you will be able to continue to perform other administrative functions, such as running reports, designing surveys, and so on:

Widget_Off

Summary of release:

Windows Agent, Viewer & Console 7.00.07
FEATURE: Added Video calling Agent based (Unattended) sessions
FEATURE: Added Session Widget to Administration Area
FEATURE: Added ability to disable license consumption on the Admin Area
FEATURE: Ensure TCP 3377 is configurable as a backup connectivity port
FEATURE: Update the PowerShell interaction to advise on <V5 interactions
UPDATE: Revision on the “Blank Screen” option
UPDATE: Added greater detail to Admin area audit notifications
UDPATE: Updated Calendar interactions on Admin area
BUGFIX: resolve the application estimation size of 0KB

Mac Agent, Applet and Console 6.00.05
FEATURE: Allows users to see administrative functions
BUGFIX: Resolve issue where session could lose connection following a restart command

2 Comments

Another product I'll never see.  We've tried many solutions, and are currently dealing with the unpleasant and inconvenient (and expensive) migration from Lync to Skype to Teams, with several one-offs favored by various departments in between.  I can't claim Dameware is good or bad, but I believe forcing everyone in the organization to use the same product--one that's compatible with all other organizations' solution--is the best solution (provided it's affordable, secure, and reliable).

Level 8

This could actually be a wonderfull add-on, but how about the usage of bandwidth
Using Skype for business or other forms of integrated telephone has it's pro's and cons, but at least skype could be used for several uses and is not limited to one application.
Looking forward to test it anyway 🙂

About the Author
I have currently been at SolarWinds for a little over three years and have been in the IT technology field for about 10 years either as an Engineer/IT Admin or working for a software company to help makes those folks lives easier.  I graduated from Texas A&M University with an MIS degree from the Business School and have been in Austin for about 8 years.