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Dameware 12.0 Release Candidate is Available now!

Level 15

We have all been waiting for this, and now it's here: the Dameware 12.0 Release Candidate is now ready for you on the Customer Portal! Don’t wait, just download it while it’s still fresh and hot. However, if you want to learn a bit more about the new features, continue reading.

This release brings several bigger and smaller improvements, so let me highlight a few of them:

  • Over the Internet (OTI) unattended sessions for Dameware Centralized users
    • Allows you to remotely support users on the move, and assist remotely without the presence of the end user
    • Deploy agents with OTI unattended support to end-points
    • Manage agents for OTI unattended sessions to maintain high security and control
  • Search Hosts in Mini Remote Control
  • Support for Windows 10
  • Ability to switch between the Standalone and Centralized versions without reinstallation
  • And many other improvements and bug fixes

The #1 feature which I want to talk about is the ability to use unattended over the Internet sessions. You already have been able to remotely connect to a computer, but it required the assistance of the end-user, and she might not have always been available or you simply didn’t want to bother the user. Now you can connect to her computer anytime.

To start off, deploy a new agent with unattended OTI capabilities to the computer. The agent will register itself automatically with the proxy. The deployment is as easy as it always has been. The new version of the agent contains support for unattended OTI. It can be configured in the General tab of agent settings, where you can limit the agent only to local connections, or direct and remote connections. These settings can be found for example during agent deployment when you are prompted to confirm the deployment under Install Options… > Configure > General.

Screen_Shot_2015-08-31_at_11_39_32.png

Right after deploying the agent, it will be visible on the Admin Console for the Central Server, and will be waiting for your approval (if you have just upgraded and are not using an evaluation copy, which has auto-approvals enabled). This gives you control over who can use remote unattended sessions, but it also gives you control in case you have several thousands end-points and you don’t want to remote to them all over the internet.

Screen_Shot_2015-08-31_at_12_19_47.png

As soon as you approve the agent, it becomes available for remote sessions.

Screen_Shot_2015-08-31_at_12_20_25.png

Another option is to configure auto-approvals under Central Server > Settings by setting the value of the Remote Host Auto-approve property to true. This setting will automatically display a notification banner in the admin console.

Screen_Shot_2015-08-31_at_11_34_00.png

After the approval of the agent for Internet sessions, it will also appear in the new Remote Host List of the MRC console, so any technician can start to make unattended connections from this list right away.


You can also drag & drop the host from Remote Host List to your Personal Host List or Saved Host List (see below screenshot). From any of these lists you can initiate unattended OTI connections. If you already have the computer in the Personal Host List before, it will appear in the list twice and its icon will indicate direct LAN connection (red arrow in the screenshot) or unattended OTI connection (green arrow on the screenshot).

Screen_Shot_2015-09-04_at_16_49_47.png

You are probably also curious about searching for a host in MRC. Simply click on Find icon in Remote Connect menu of MRC console and type hostname or IP address.

Screen_Shot_2015-09-08_at_14_40_26.png

I’d love to hear from you, so if you have any feedback, please let me know in a comment or use DameWare DRS Release Candidate forum.


Now go to your customer portal and download new installer!

10 Comments
Level 8

Will the other connection information other than just the ip address propagate to other users for hosts listed in the Remote Hosts List?

Something that we saw in earlier releases is that while there was a remote host list that was shared, no other connection info was attached with it.  So things like non-standard ports, usernames, passwords, authentication types-  none of that was shared, so it made the remote host list useless for our larger support team.

Level 15

In the remote host list you can find end-points which has agents registered within proxy. Therefore we don't have anything like non-standard port. However you can save that host into a Saved Host List together with credentials. Hope that helps.

Level 8

It doesn't.

We have hundreds of hosts that our support team all need access to.  Without the ability to save host-specific information, such as non-standard port and credentials, then the centralized host list is worthless.  What good is having it when we would still have to lookup port and credentials from another resource? 

Level 8

I have installed Dameware Centralized Server RC12. It works great! But it created a certifikat that is a problem. I installed DCS RC12 on our main server, which is a  Windows Small Business server 2011 Standard.

Now every time one in the company opens there Outlook, a certifikat warning pops up. It says that the company that made this certifikat is not trusted, but the date is valid.

I know that under the installing of DCS, i was promptet about it creating a certifikat, but did not think it could be a problem.

Can anyone help me ?

Level 15

I'm checking with engineering, but I've never heard about this issue. I might need you to contact support on this after I check.

Level 15

Got it, so you would like to copy agents from Remote Host List to Global Host List with ability to define some customer information and credentials. We currently intentionally do not store credentials centrally as we see that as a high security risk. Someone who would gain access to your central server would automatically have access to your whole host list. However I made a record of feature request of your request to move hosts between Remote and Global hosts lists and also with customer information (including credentials). Thanks for feedback!

Level 8

I have resolved the issue. I installed our certifikat again, it works fine now.

Level 7

We just purchased DRS and I downloaded and installed RC12.  I think I have found some minor bugs with the Global Host List and the Saved Host List.  Do I open a support ticket for these or go somewhere else since it is not Generally Released yet?

Level 15

Hi Brad, please go ahead and contact support asap. You can do it via Submit a Customer Service or Technical Support Ticket - SolarWinds, thanks!

Level 8

Ah yes, but that's why we have AD authentication on our central server.

Plus, I'm sure it would be trivial to encrypt the host information within the database to prevent access outside of the product.

The way we launch into hosts now is via a command line call.  Our credentialing system (Thycotic Secret Server) generates the command line launch based upon the username/password/port/auth type for that host.   It's not perfect, but it's just 1 resource and portal for support staff to launch into hosts from, and once a host is updated it is updated globally for the entire staff.