I'm very happy to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 with many new exciting features! Focus of these releases was mostly new reporting for Assets and Integration, but we were also working on other features, namely
Seamless start of remote session from WHD
Recording of session data (including chat and screenshots) back to WHD ticket
Asset Reporting in WHD
Asset statistics reporting
Asset reservations reporting
New WHD FAQ UI rewritten to a new framework with various improvements
Many Documentation improvements, new APIs and many bug fixes and more..
If you want to learn more about these releases check out following links:
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